Refund policy

30-day returns

You have 30 days after receiving your item to request a return. Eligible sale and discounted items may be returned under the same conditions as full-price items. Gift cards are non-returnable and non-refundable, except where required by law.

Return eligibility

For returns under our 30-day policy, items must be unworn or unused, in the condition received, with their original tags and packaging. Please provide your receipt, order number, or other proof of purchase. The product-specific exclusions below apply to both sale and full-price purchases.

How to request a return

Email hello@velura14k.com with your order number, the item you wish to return, and, if you wish, the reason for the request. Please contact us before sending an item back so we can confirm eligibility and provide the correct return instructions.

If your return is accepted, we will provide a return shipping label and instructions on how and where to send your package. Our return contact address is IG Camarena, 84 W Santa Clara St., Ste 700, San Jose, CA 95113. Please follow the address in your return instructions, as some items may need to be sent to a fulfillment partner. Unrequested returns may delay processing; this does not limit any return or withdrawal right required by law.

Damaged, defective, or incorrect items

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, or incorrect. Include your order number and photos where possible so we can evaluate the issue and arrange an appropriate resolution. Sale pricing and the change-of-mind exclusions below do not remove your rights relating to damaged, defective, or incorrect goods. Please contact us before shipping hazardous or damaged items.

Exceptions and non-returnable items

Our voluntary 30-day change-of-mind policy does not cover:

• Gift cards.
• Perishable goods, including food, flowers, or plants.
• Custom, special-order, or personalized products.
• Personal care and beauty products.
• Hazardous materials, flammable liquids, or gases.

Sale or discounted pricing alone does not make an item non-returnable. If you are unsure whether an item qualifies, contact us before purchasing or requesting a return. These exclusions apply only to the extent permitted by law and do not limit mandatory consumer rights.

Order cancellations

Many orders are promptly submitted to our fulfillment partners. We cannot guarantee changes or cancellations after an order has been placed and accepted. If you need help, contact us as soon as possible at hello@velura14k.com. If cancellation is no longer possible, eligible items may be returned after delivery under this policy. Any cancellation or withdrawal rights required by law remain available.

Exchanges

To exchange an eligible item, request a return and place a separate order for the replacement once your return is accepted. Replacement items are subject to availability and their price at the time of the new purchase.

European Union withdrawal rights

Where EU consumer withdrawal rules apply, you may notify us that you wish to withdraw from an eligible online purchase within 14 days after receiving the goods, without giving a reason. You then have 14 days after notifying us to send the goods back. Statutory exceptions may apply, including personalized goods, rapidly perishable goods, and sealed goods unsuitable for return for health or hygiene reasons once unsealed.

You may inspect goods as you would in a shop. Handling beyond what is necessary to establish their nature, characteristics, and functioning may result in a deduction for diminished value, where permitted by law. Our voluntary return conditions do not override these statutory rights.

For a valid statutory withdrawal, we will refund the payments due, including the cost of our least expensive standard delivery option, within 14 days of receiving your withdrawal notice. We may withhold the refund until we receive the goods or evidence that you have sent them back, whichever occurs first, where permitted by law.

Refunds

For returns under our voluntary 30-day policy, we will notify you once we have received and inspected the returned item and confirm whether the refund is approved. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund.

Refunds reflect the amount actually paid for the returned item, including any discounts applied, rather than its original or full retail price. If more than 15 business days have passed since approval, email hello@velura14k.com.

Nothing in this policy limits consumer rights that cannot be excluded under applicable law. Where a mandatory rule requires a different remedy or refund deadline, that rule takes precedence.