FAQ
Shipping
When will my order ship?
Processing and delivery times vary by product, supplier, and destination. Product-specific estimates, where available, are shown on the product page or at checkout. Items from different suppliers may ship at different times.
How is shipping priced?
Shipping options and charges are determined for the products in each shipment and shown at checkout before payment. Selected products include standard shipping to eligible U.S. addresses; no code is needed for those shipments. Other shipments remain chargeable. Your cart total alone does not qualify the entire order for free shipping.
What happens if I mix products from different suppliers?
Each supplier's shipment follows its own shipping options. Checkout may combine the charges or show separate delivery options. Adding an item with included shipping does not remove shipping charges for other items. Packages may arrive separately and have different tracking numbers.
Is expedited or international shipping available?
Availability, prices, and estimates vary by product and destination. Use the options displayed at checkout. Included U.S. standard shipping does not apply to international shipments. See our Shipping Policy for details.
Do discount codes or membership benefits cover shipping?
Merchandise discounts and Velura Privilege benefits do not waive shipping unless the offer explicitly says so and checkout shows the shipping reduction. Included standard shipping requires no code.
How can I track my order?
When tracking is available, we email shipment information. Carrier tracking may take 24–48 hours to update. Separate shipments may have separate tracking numbers.
Returns and refunds
How do I request a return?
Contact hello@velura14k.com within 30 days of receiving your item. Please wait for return instructions before sending anything back. Once approved, follow the return address and shipping instructions we provide.
Are all items eligible for return?
Items generally must be unused or unworn, with tags and original packaging, and accompanied by proof of purchase. Eligible sale items can be returned under the same conditions as full-price items. Gift cards and certain product categories, including personal care goods such as beauty products, are excluded from voluntary returns under our Refund Policy. These exclusions do not limit rights for damaged, defective, or incorrect goods or other rights required by law. Contact us about a specific item before sending it back.
What if my order arrives damaged or incorrect?
Contact us promptly at hello@velura14k.com so we can review the issue.
Contact
For other questions, email hello@velura14k.com or use our Contact page.